Before returning an item you must obtain a returns authorization from us by contacting us here: (contact us) Forged from Freedom reserves the right to refuse any return which does not include a returns authorization number. You must quote the order number when raising a return.
RETURN OF FFL REGULATED ITEMS
Once your FFL items are transferred to you, we will only accept them back with a $20 re-stocking fee to cover the cost of re-transfers. Additionally, we will only accept FFL regulated items back that are brand new and in the same condition they went out. If they are back to us used, we will refuse the refund and request a shipping cost to send back to customer. ALL FFL items have to be inspected before they are accepted at the other end. Upon delivery of your purchase, you have 7 days to request a refund. You can contact us here: (Contact us)
FAULTY OR DAMAGED ITEMS:
You may return any item that was faulty or damaged when received for a full refund. We will refund your payment once we have received and processed the item, which can take up to 5 working days. In these cases we will also refund the return postage.
You may return any unworn item within 7 days of receiving it, for a full refund. We will refund your payment once we have received and process the returned item. We cannot refund or exchange a worn item unless it is faulty, or if the item was sent to you through our error. Should we receive a used item, we reserve the right to return the item to you and you will be liable for the postage.
When trying on items of clothing, please ensure that you are not wearing aftershave/perfume or a deodorant which may leave a scent or marks on the item(s). We will be unable to accept the return of any item(s) where there is evidence that these instructions have not been followed, or where the item(s) have been soiled in any way. The item(s) must be returned in its original condition and packaging.
We reserve the right to reject any clothing item that has clearly been worn and is not a re-saleable condition. Should an item arrive back to us worn, we will levy a postage charge to return the item to you.
POSTAGE: We will only refund your postage if the return is a result of our error. We strongly recommend that you use an insured means of return post when sending items back to us.
Before we can consider an item lost, we must wait 15 working days (three weeks) from the expected date of arrival (25 working days for overseas orders). Should your item not arrive within 15 working days (or 25 working days for overseas orders), we will send you a Lost Item Form to fill in and send back to us. Once your form is received, we will issue you a full refund or replacement (in line with which you have chosen). You must fill in and sign the Lost Item Form for us to accept your refund or replacement.
To cancel an order simply login to your account and use the contact form here to tell us you want to cancel your order. Please remember to quote your order number. If your order has already shipped, you will need to return the item to us for a full refund.