Returns and Cancellations

At Forged From Freedom, we want you to be happy with your purchase. Because some of our products are made to order specifically for you, we have a few important guidelines regarding returns, refunds, and cancellations.

Please review the information below before placing your order.

Made-to-Order Products

Some of the products available from Forged From Freedom are made to order. This means your item is produced specifically after you place your order.

Because of this, we generally cannot accept returns simply because you changed your mind, selected the wrong size or color, or no longer want the item once production has begun.

For this reason, please carefully review the product description, size information, color selection, and shipping address before completing your purchase.

Damaged or Defective Items

If your order arrives damaged, defective, or with a manufacturing issue, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the problem

  • Clear photographs showing the issue

  • Photographs of the packaging if the item was damaged during shipping

Once we receive the necessary information, we will review the issue and work with you to determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement or refund.

Please do not return a damaged or defective item before contacting us. We may need photographs or other information before a replacement or refund can be approved.

Incorrect or Misprinted Items

If you receive an item that is different from what you ordered, contains the wrong design, or has a printing or manufacturing error, please contact us.

We will review the issue and, where appropriate, arrange a replacement or refund.

Please provide photographs of the item and your order number so that we can investigate the problem with our fulfillment partner.

Wrong Size or Color

Please check the size chart and product information carefully before placing your order.

Because many of our products are made specifically for each order, we generally cannot accept returns or exchanges due to an incorrect size, color, or style selected by the customer.

If you believe the item you received is not the size or color you ordered, please contact us so we can investigate.

Change-of-Mind Returns

Because some of our products are made to order, we do not generally accept returns simply because you have changed your mind.

If you have a special circumstance or question about a particular product, please contact us before sending anything back. We will review your request on a case-by-case basis.

Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order and include your order number.

We will do our best to accommodate cancellation requests, but we cannot guarantee that an order can be cancelled once it has entered production or has been shipped.

Once production has started, the order may no longer be eligible for cancellation because the product has been made specifically for your order.

If your order has already shipped, it cannot be cancelled through the normal cancellation process.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location and with other members of your household, neighbors, building management, or your local carrier.

If your package appears to be lost in transit or has been significantly delayed, please contact us with your order number and tracking information.

We will do our best to assist and, where appropriate, work with the shipping carrier or fulfillment provider to investigate the shipment.

Please note that delivery dates are estimates and can be affected by circumstances outside our control.

Returns & Refunds

If a return is approved, we will provide instructions for returning the item.

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted or may cause delays in processing your request.

Unless the return is the result of an error on our part, return shipping costs are generally the responsibility of the customer.

Refunds, when approved, will be issued to the original payment method used for the order.

Please allow reasonable processing time for the refund to appear in your account after it has been issued.

Items That Have Been Worn or Used

Items returned because of an approved issue must be returned in the condition requested by our customer service team.

We may be unable to accept a return or provide a refund for an item that has been worn, washed, altered, damaged, or otherwise used when the issue is unrelated to a manufacturing defect or our fulfillment error.

Contact Us

If you have a problem with your order, please contact us before returning anything.

When contacting us, please include your order number and as much information as possible about the issue. Photographs are often helpful when dealing with damaged, defective, or incorrect products.

We'll review your request and work with you to find an appropriate solution.

Thank you for choosing Forged From Freedom and supporting our small business.