Frequently Asked Questions

Have a question about Forged From Freedom? You'll find answers to some of our most common questions below.

If you can't find the information you're looking for, please contact us and we'll be happy to help.

Orders & Products

Are your products made to order?

Some of our products are made to order. This means your item is produced specifically after you place your order.

Because of this, production and shipping times can vary depending on the product and your location.

Making products to order also allows us to offer a wider selection of designs, colors, sizes, and styles without maintaining large amounts of inventory.

Where are your products made?

All our products are printed in and shipped in the USA.

Our products may be produced at different fulfillment facilities in different states, depending on the item you order and your shipping destination. 

This allows us to provide a broader range of products and get orders to customers efficiently.

Will all of the items in my order arrive together?

Not necessarily.

If you purchase multiple products, they may be produced at different facilities and shipped separately. You may therefore receive multiple packages and separate tracking numbers.

This is normal and does not mean that part of your order is missing.

Can I change my order after placing it?

If you need to make a change, please contact us as soon as possible.

Because many of our products are made to order, we may not be able to make changes once your order has entered production.

We cannot guarantee that changes to sizes, colors, designs, quantities, or shipping addresses will be possible after production has begun.

Can I cancel my order?

Cancellation requests should be submitted as soon as possible after placing your order.

We will do our best to accommodate your request, but an order generally cannot be cancelled once it has entered production or shipped.

For complete information, please see our Returns, Refunds & Cancellations policy.

Sizing

How do I choose the right size?

Please check the size chart provided on the individual product page before ordering.

Sizing can vary between different products and garment styles, so we recommend using the measurements provided for the specific item you are purchasing rather than relying solely on your usual size.

If you're between sizes, compare the measurements with a garment you already own to help determine the best fit.

What if I order the wrong size?

Because many of our products are made to order, we generally cannot accept returns or exchanges simply because the wrong size was selected.

Please check the size chart carefully before placing your order.

If you believe you received a different size from the one you ordered, please contact us so we can investigate.

Shipping & Delivery

How long will my order take to arrive?

Your total delivery time includes both production time and shipping time.

Because production times vary by product, please refer to the estimated delivery information provided on the product page or during checkout.

Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, customs processing, and other circumstances outside our control can occasionally affect delivery.

For more information, please see our Shipping & Delivery page.

Do you ship internationally?

Yes. We ship many of our products internationally.

Available destinations and shipping options may vary depending on the product.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their destination country.

How will I know when my order has shipped?

When tracking is available, you'll receive shipping information by email once your order has been handed over to the carrier.

Please allow some time for tracking information to become active or update.

My tracking says my package was delivered, but I can't find it. What should I do?

First, check around your delivery location and with other members of your household.

You may also want to check with neighbors, building management, or any designated package area.

If you still cannot locate your package, contact us with your order number and tracking information and we'll do our best to assist.

Returns & Refunds

Do you accept returns?

We accept returns for defective items, and exchanges for most of our products. If your order arrives damaged, defective, incorrect, or with a manufacturing or printing issue, please contact us so we can review the situation.

We do not accept returns on our Made to Order items.  

What if my item arrives damaged or defective?

Please contact us as soon as possible and provide your order number along with clear photographs showing the problem.

If the issue is confirmed to be a manufacturing, printing, or fulfillment error, we will work with you to determine an appropriate resolution, which may include a replacement or refund.

Please do not send an item back before contacting us.

What if I received the wrong item?

If you received an item that is different from what you ordered, please contact us with your order number and photographs of the item.

We'll investigate the issue and work with you to resolve it.

For complete information, please see our Returns, Refunds & Cancellations page.

Payments

What payment methods do you accept?

We accept the payment methods displayed at checkout.

Available payment options may vary depending on your location and device.

Your available payment methods will be shown before you complete your purchase.

Is my payment information secure?

Payments are processed through our secure ecommerce payment system. Forged From Freedom does not need access to or store your full payment card details.

Customer Support

How can I contact Forged From Freedom?

If you have a question about an order, product, shipping, or anything else, please contact us through our Contact Us page.

When contacting us about an existing order, please include your order number whenever possible. This allows us to locate your order and assist you more quickly.

What information should I include when contacting you about a problem?

For order-related questions, please include:

• Your order number

• The name used when placing the order

• A description of the issue

• Photographs when relevant

The more information you provide, the easier it is for us to help.

 

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Still Have Questions?

If you couldn't find the answer you were looking for, we're happy to help.

Contact Forged From Freedom and we'll do our best to assist you.

Thank you for supporting Forged From Freedom!