Refund policy

Returns

Our policy lasts 14 days from the date of delivery. If 14 calendar days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Gift cards
  • Ladies Shirts
  • Sizes larger than XL
  • TALL sized items (e.g. XL-TALL T-shirt)
  • Custom ordered items
  • Downloadable products
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

 

Defective Items

We will replace a defective item at no extra cost to you. We may ask you to send us pictures of the item and we may ask you to keep the item. All defective items have to be reported within 48 hours of receipt. 

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We do not refund postage costs. 
Once refunded, a credit will automatically be applied to your credit card or original method of payment, within a 3 business days.

 

Late or missing refunds (if applicable)
Please allow 3-5 business days from the notification of refund. If you haven’t received a refund yet, first check your bank account again before contacting us.

If you have done  this and you still have not received your refund yet, please contact us at forgedfromfreedom@gmail.com

 

Exchanges 
If you need to exchange it for the same item, send us an email at forgedfromfreedom@gmail.com for an exchange.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping of Returns
To return your product, please email us at: forgedfromfreedom@gmail.com to initiate a return. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for a non-defective item, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.